Kimelou Silicone Brush
Any questions?
Do you have any questions? Our customer service is at your disposal and will answer you as soon as possible.
Do not hesitate to contact us at contact@kimelou.com .
Here are the questions you often ask us:
When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days.
It then takes between 7 and 10 working days for your item to arrive at your home.
During busy periods, it may take up to 6 days before shipping. Our packages are sent by La Poste, we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Our average delivery times are 7-10 business days. Some packages may take a little longer than this.
However, if you still have not received your package after 30 working days after ordering, then we will refund you in full and you can keep the item when you receive it.
Contact us at contact@kimelou.com to report an item not received.
Can I cancel or change my order?
We process the orders you place quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send a cancellation or modification email to contact@kimelou.com
Beyond this time your items will have already been shipped, so we will not be able to modify your order.
The item I received is broken/defective?
Despite our careful selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@kimelou.com with the following details:
- Your order number
- Description of the problem (wrong/defective item, ...)
- A photo or a video
You will not need to return the product and we will refund the amount of your order directly in the form of a voucher (if you want another form of refund, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SCRATCH-FREE CLEANING FOR IMPECCABLE HYGIENE
With the Kimelou baby bottle brush kit, say goodbye to annoying scratches!
You benefit from 3 brushes specially designed to gently clean baby bottles, teats and straws without the risk of damaging them. The silicone head prevents any absorption of dirt and preserves the beauty of your bottles.
HYGIENE AND SUSTAINABILITY AT THE MEETING
No more traditional sponge brushes that deform and absorb water, thus promoting the proliferation of mold and bad odors! Our baby bottle brush is designed in BPA-free silicone , water-resistant and odorless. You are assured of long-term use in complete safety.
MULTIFUNCTIONAL EFFICIENCY AND PRACTICALITY
The Kimelou bottle brush is equipped with a long handle with a 360° rotation , for efficient and effortless cleaning. Its removable head allows easy disinfection at high temperatures, guaranteeing impeccable hygiene. Its ABS material offers a comfortable and non-slip grip.
OPTIMAL ORGANIZATION WITH THE INCLUDED SUPPORT
Our baby bottle brush kit includes a clever stand, with a stable and aesthetic base to place in your kitchen. Thanks to the removable water tray, your brushes remain clean and dry in all circumstances.
SUITABLE FOR ALL YOUR CLEANING NEEDS
Say hello to versatility! Our brushes of different sizes are perfect for cleaning your bottles, infusers, tubes, breast pumps, kitchen utensils and much more. Simplify your life with our Kimelou baby bottle brush.
OUR GUARANTEES
📦 Tracked Home Delivery: Your Order is processed and within 48 hours with continuous tracking from our team. You can track your order in the "Track My Order" Menu.
💰 100% Satisfaction or Money Back Guarantee 30 days: If the product does not suit you: we will refund 100% of your order upon simple request.
✉️ 24/7 Customer Support: Our teams are available to help you and answer all your questions within 24 hours, 7 days a week.
🔒 Secure and encrypted payments: Our payments use professional secure SSL encryption provided by our banking partner Stripe to protect your information 100%.