Polar Footmuff | Swaddlebaby
Any questions?
Do you have any questions? Our customer service is at your disposal and will answer you as soon as possible.
Do not hesitate to contact us at contact@kimelou.com .
Here are the questions you often ask us:
When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days.
It then takes between 7 and 10 working days for your item to arrive at your home.
During busy periods, it may take up to 6 days before shipping. Our packages are sent by La Poste, we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Our average delivery times are 7-10 business days. Some packages may take a little longer than this.
However, if you still have not received your package after 30 working days after ordering, then we will refund you in full and you can keep the item when you receive it.
Contact us at contact@kimelou.com to report an item not received.
Can I cancel or change my order?
We process the orders you place quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send a cancellation or modification email to contact@kimelou.com
Beyond this time your items will have already been shipped, so we will not be able to modify your order.
The item I received is broken/defective?
Despite our careful selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@kimelou.com with the following details:
- Your order number
- Description of the problem (wrong/defective item, ...)
- A photo or a video
You will not need to return the product and we will refund the amount of your order directly in the form of a voucher (if you want another form of refund, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
PROVIDE YOUR BABY WITH EXCEPTIONAL COMFORT
Looking for the ultimate in comfort for your baby? The knitted wool stroller footmuff is the perfect option!
WARM BABY STROLLER MUFFLERS IN KNITTED WOOL
Designed with high-quality materials, this footmuff combines wool, fleece and cotton to offer exceptional softness and resistance to all tests . Your baby will be protected and sheltered from the rigors of winter thanks to this cozy sleeping bag.
YOUR BABY'S COZY COCOON
This footmuff also serves as a comfortable sleeping bag where your child can rest peacefully. In addition, its universal stroller footrest ensures safe walks.
EXTRA HEAT IN ALL SEASONS
The knitted wool sleeping bag, lined with soft fleece, provides extra warmth for your baby, making it the perfect gift for moms and newborns.
PERFECT SIZE FOR THE FIRST MONTHS
Suitable for babies from 0 to 8 months, this footmuff measures 38x68 cm, making it the ideal accessory for your baby's first months.
Give your child the comfort they deserve with this knitted wool stroller footmuff.
Keep your little one warm, even during the coldest winter months!
OUR GUARANTEES
📦 Tracked Home Delivery: Your Order is processed and within 48 hours with continuous tracking from our team. You can track your order in the "Track My Order" Menu.
💰 100% Satisfaction or Money Back Guarantee 30 days: If the product does not suit you: we will refund 100% of your order upon simple request.
✉️ 24/7 Customer Support: Our teams are available to help you and answer all your questions within 24 hours, 7 days a week.
🔒 Secure and encrypted payments: Our payments use professional secure SSL encryption provided by our banking partner Stripe to protect your information 100%.