Portable Travel Bed | BABYSLEEP
Any questions?
Do you have any questions? Our customer service is at your disposal and will answer you as soon as possible.
Do not hesitate to contact us at contact@kimelou.com .
Here are the questions you often ask us:
When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days.
It then takes between 7 and 10 working days for your item to arrive at your home.
During busy periods, it may take up to 6 days before shipping. Our packages are sent by La Poste, we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Our average delivery times are 7-10 business days. Some packages may take a little longer than this.
However, if you still have not received your package after 30 working days after ordering, then we will refund you in full and you can keep the item when you receive it.
Contact us at contact@kimelou.com to report an item not received.
Can I cancel or change my order?
We process the orders you place quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send a cancellation or modification email to contact@kimelou.com
Beyond this time your items will have already been shipped, so we will not be able to modify your order.
The item I received is broken/defective?
Despite our careful selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@kimelou.com with the following details:
- Your order number
- Description of the problem (wrong/defective item, ...)
- A photo or a video
You will not need to return the product and we will refund the amount of your order directly in the form of a voucher (if you want another form of refund, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
PROVIDE YOUR BABY WITH ULTIMATE COMFORT AND SAFETY WITH BABYSLEEP
Give your baby peaceful and safe nights even when traveling with our portable baby travel bed. This practical and comfortable accessory is specially designed to ensure your child a peaceful sleep , wherever you are, while simplifying your parenting experience.
OPTIMAL SERENITY AND PEACE OF MIND
Made with soft, breathable materials, our travel bed gives your baby a feeling of security and comfort for peaceful nights , even on the go.
TOTAL PROTECTION FOR YOUR BABY
Specially adapted to be portable, our travel cot guarantees protection against sudden movements and falls, giving you peace of mind even when away from home.
A PRACTICAL AND CHARMING STYLE
Its neat and practical design offers your baby a pleasant sleeping space, while remaining easy to transport, adding a touch of comfort to your travels.
A SOLUTION ADAPTED TO YOUR NEEDS ON THE GO
If you are looking for a way to ensure your baby's safe sleep while traveling , our travel bed is the ideal solution. Designed with quality materials, it ensures safe protection and a comfortable space for your little one , folding perfectly for your travels.
EASE OF USE AND MAINTENANCE
Convenient for parents, our travel cot is simple to set up and maintain, providing you with a convenient solution when travelling.
Give your baby a peaceful, restful night's sleep, wherever you go, with our Portable Baby Travel Bed.
Features:
Materials: Cotton
Dimensions: 85 x 45 x 12 cm
OUR GUARANTEES
📦 Tracked Home Delivery: Your Order is processed and within 48 hours with continuous tracking from our team. You can track your order in the "Track My Order" Menu.
💰 100% Satisfaction or Money Back Guarantee 30 days: If the product does not suit you: we will refund 100% of your order upon simple request.
✉️ 24/7 Customer Support: Our teams are available to help you and answer all your questions within 24 hours, 7 days a week.
🔒 Secure and encrypted payments: Our payments use professional secure SSL encryption provided by our banking partner Stripe to protect your information 100%.