"THE LITTLE MOUSE" SOFT TOY
Any questions?
Do you have any questions? Our customer service is at your disposal and will answer you as soon as possible.
Do not hesitate to contact us at contact@kimelou.com .
Here are the questions you often ask us:
I have not received any response from you despite several emails and reminders.
We systematically commit to providing you with a response within 12 hours. If you have ever contacted us and you do not get any response from us, then it is possible that our response has been filtered by your email or is in spam. Remember to check your spam, or to send us a new message directly to contact@kimelou .com.
When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days.
It then takes between 10 and 14 working days for your item to arrive at your home.
During busy periods, it may take up to 6 days before shipping. Our packages are sent by La Poste, we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Some packages may take a little longer than this.
Contact us at contact@kimelou.com to report an item not received.
Can I cancel or change my order?
We process the orders you place quickly.
For this reason, please send us an email promptly to request the cancellation or modification of your order at contact@kimelou.com
If your order has been processed, we will therefore not be able to modify your order.
The item I received is broken/defective?
Despite our careful selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@kimelou.com with the following details:
- Your order number
- Description of the problem (wrong/defective item, ...)
- A photo or a video
We will proceed with the exchange according to our exchange policy .
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
YOUR CHILD DESERVES THE BEST COMPANION
Give your child a faithful and reassuring friend with the Doudou “the Little Mouse”. Specially designed to bring softness and comfort, This cuddly toy is much more than just a toy. It becomes an irreplaceable nap companion and a fun playmate, created with quality materials to last over time. It will not only settle in your child's heart, but also on your most beautiful photos, testifying to his happy childhood.
A BIRTH GIFT THAT SUPPORTS GROWTH
The Doudou "THE LITTLE MOUSE" is not just a toy, It is a support in your child's development. Recognized as an essential "transitional object", it helps your child gain independence, promoting peaceful and secure sleep. Whether you are looking to complete a collection of soft toys or to offer a thoughtful gift, this comforter is the perfect accessory for any little girl or boy.
THE IRRESISTIBLE CHARM OF THE “LITTLE MOUSE” SOFT TOY
Isn't he adorable? This cuddly toy is not only cute, it's designed to bring tenderness into your child's life. Made with premium materials, It's safe, durable and ready for years of play and cuddles.
QUALITY AND SAFETY: OUR COMMITMENT
We are committed to provide the best quality for your children. Our soft toys are designed for be durable and safe, ensuring long-lasting and risk-free companionship for little ones.
DISCOVER OUR COLLECTION OF SOFT TOYS AND COMFORTABLE ITEMS
If you are looking for a soft toy, also discover our varied range to find the perfect companion for your child. Each comforter is a promise of sweet and joyful moments for the little ones.
OUR GUARANTEES
📦 Tracked Home Delivery: Your Order is processed and within 48 hours with continuous tracking from our team. You can track your order in the "Track My Order" Menu.
💰 100% Satisfaction or Money Back Guarantee 30 days: If the product does not suit you: we will refund 100% of your order upon simple request.
✉️ 24/7 Customer Support: Our teams are available to help you and answer all your questions within 24 hours, 7 days a week.
🔒 Secure and encrypted payments: Our payments use professional secure SSL encryption provided by our banking partner Stripe to protect your information 100%.