Automatic water gun | Watersplash
Any questions?
Do you have any questions? Our customer service is at your disposal and will answer you as soon as possible.
Do not hesitate to contact us at contact@kimelou.com .
Here are the questions you often ask us:
I have not received any response from you despite several emails and reminders.
We systematically commit to providing you with a response within 12 hours. If you have ever contacted us and you do not get any response from us, then it is possible that our response has been filtered by your email or is in spam. Remember to check your spam, or to send us a new message directly to contact@kimelou .com.
When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days.
It then takes between 10 and 14 working days for your item to arrive at your home.
During busy periods, it may take up to 6 days before shipping. Our packages are sent by La Poste, we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Some packages may take a little longer than this.
Contact us at contact@kimelou.com to report an item not received.
Can I cancel or change my order?
We process the orders you place quickly.
For this reason, please send us an email promptly to request the cancellation or modification of your order at contact@kimelou.com
If your order has been processed, we will therefore not be able to modify your order.
The item I received is broken/defective?
Despite our careful selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@kimelou.com with the following details:
- Your order number
- Description of the problem (wrong/defective item, ...)
- A photo or a video
We will proceed with the exchange according to our exchange policy .
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
TURN THIS SUMMER INTO EPIC AND UNFORGETTABLE BATTLES!
Get ready to enter a new dimension of fun with our Watersplash Electric Water Gun. Designed to deliver peak performance and an unmatched experience , this revolutionary water gun is the secret weapon for all your water fights. Perfect for kids and adults alike, it promises hours of refreshing fun under the sun!
WHY CHOOSE WATERSPLASH?
You will dive into refreshing fun and make every water fight a memorable one with the Watersplash.
🌊 POWERFUL AND CONTINUOUS JET
Equipped with a powerful motor, the Watersplash creates an impressive and continuous jet of water. Say goodbye to frustrating interruptions and dive into the action without restraint. The fun never stops with the Watersplash!
🌟 EASE OF USE
Forget the hassle of manual pumping! With its simple pumping mechanism, the Watersplash charges quickly and easily. Even the youngest can use it effortlessly, ensuring smooth and worry-free play.
🔋 RECHARGEABLE PISTOL
Don't let a dead battery interrupt your play. With its rechargeable battery, the Watersplash offers extended use and fast charging . Plus, its durable ABS construction withstands the rigors of outdoor play, ensuring exceptional longevity.
🎯 ADJUSTABLE RANGE AND FLOW RATE
Take complete control of your attack with the adjustable range feature. Whether you need a powerful jet or a steady stream, simply adjust the range to hit your targets with precision and dominate the battle.
THE PERFECT GIFT FOR ALL OCCASIONS
Whether it's a day at the beach, a backyard party, or pool games, the Watersplash is the perfect summer gift. It brings unlimited fun and creates unforgettable memories for kids and adults alike. It's the perfect toy to brighten up your summer days and turn any place into a water battleground.
TECHNICAL SPECIFICATIONS
Made of high quality ABS, the Watersplash is designed to be safe and durable. Its comfortable handle has been tested to ensure child safety, protecting their hands while providing them with an optimal grip.
- Material: High quality ABS, safe and durable
- Recommended age: 3 years and up
- Range: 8-10 meters
- Tank capacity: 280 ml
- Charging time: 2-3 hours
- Usage time: 25 minutes
- Battery capacity: 500 mAh
FILLING AND USE INSTRUCTIONS
1. Filling: Push the trigger forward to draw water.
2. Shooting: Pull the trigger to shoot automatically.
OUR GUARANTEES
📦 Tracked Home Delivery: Your Order is processed and within 48 hours with continuous tracking from our team. You can track your order in the "Track My Order" Menu.
💰 100% Satisfaction or Money Back Guarantee 30 days: If the product does not suit you: we will refund 100% of your order upon simple request.
✉️ 24/7 Customer Support: Our teams are available to help you and answer all your questions within 24 hours, 7 days a week.
🔒 Secure and encrypted payments: Our payments use professional secure SSL encryption provided by our banking partner Stripe to protect your information 100%.