Kimelou Beach Tent

305,00 kr Regular price 381,00 kr
QUESTIONS / ANSWERS

Any questions?

Do you have any questions? Our customer service is at your disposal and will answer you as soon as possible.

Do not hesitate to contact us at contact@kimelou.com .


Here are the questions you often ask us:

I have not received any response from you despite several emails and reminders.

We systematically commit to providing you with a response within 12 hours. If you have ever contacted us and you do not get any response from us, then it is possible that our response has been filtered by your email or is in spam. Remember to check your spam, or to send us a new message directly to contact@kimelou .com.

When will I receive my order?

Orders are generally shipped from our warehouses within 3 business days.

It then takes between 10 and 14 working days for your item to arrive at your home.

During busy periods, it may take up to 6 days before shipping. Our packages are sent by La Poste, we do not work with relay points.


My order is not complete

Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.

Some packages may take a little longer than this.

Contact us at contact@kimelou.com to report an item not received.

Can I cancel or change my order?

We process the orders you place quickly.

For this reason, please send us an email promptly to request the cancellation or modification of your order at contact@kimelou.com

If your order has been processed, we will therefore not be able to modify your order.


The item I received is broken/defective?

Despite our careful selection of trusted carriers, your package may arrive damaged.

In this case or in the case of a design defect, contact us at contact@kimelou.com with the following details:

  1. Your order number
  1. Description of the problem (wrong/defective item, ...)
  1. A photo or a video

We will proceed with the exchange according to our exchange policy .


What payment methods do you accept?

We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.


Is my information secure?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


🌞 NO MORE MOSQUITO BITES! THE KIMELOU BEACH TENT EFFECTIVELY PROTECTS YOUR BABY'S SKIN

In summer, at the beach, at the swimming pool or in the garden, the little ones can quickly get sunburned , sunscreen is not always enough when the sun is burning!
At Kimelou 's, Your babies' safety is our priority .
The anti-UV tent protects your baby from the sun's rays, insects and their harmful effects especially on the skin. It provides babies with an ideal place for the also protects from sand and its scratches! By also ensuring a comfort during nap time.

🌬️ OPTIMAL VENTILATION FOR SUNNY DAYS

Whether it's hot or not, our tent provides you with excellent ventilation. Open the two curtains to enjoy a refreshing breeze or close them to create a shaded and well-ventilated area. This way, your baby will stay cool and comfortable all day long.

✈️ LIGHTWEIGHT, FOLDABLE AND READY FOR ADVENTURE !

 

Our baby beach tent is ideal for all your trips. Whether hiking, at the beach, fishing or camping, it folds easily and is easy to transport. Don't miss any more opportunities to create unforgettable family memories!

🌊 PERSONALIZED PROTECTION THANKS TO ITS MULTIPLE ZIPPERS

Featuring multiple zipper rolls, our tent gives you complete control over air and sunlight entry. Easily adjust the amount of light and ventilation to provide your baby with optimal comfort.

🏖️ A SPACIOUS AREA TO PLAY AND REST

Our tent is larger than most models available on the market. This way, your baby will have a comfortable space to have fun and rest safely. In addition, the hanging toy hooks on the top will add an extra touch of entertainment.

💪 ULTRA-DURABILITY

With its fiberglass pole, premium B3 white mesh , and heavy-duty zippers, our tent is built to last. Enjoy your family getaways without worrying about the strength of your gear.

Features

  • Material: Premium Polyester
  • UV protection index: SPF50+
  • Open dimensions: 110 cm x 70 cm x 50 cm (L x W x H)
  • Folded dimensions: 40 x 33 x 2 cm
  • Included: 2 stakes and 1 storage bag
  • Mattress not included

OUR GUARANTEES

📦 Tracked Home Delivery: Your Order is processed and within 48 hours with continuous tracking from our team. You can track your order in the "Track My Order" Menu.

💰 100% Satisfaction or Money Back Guarantee 30 days: If the product does not suit you: we will refund 100% of your order upon simple request.

✉️ 24/7 Customer Support: Our teams are available to help you and answer all your questions within 24 hours, 7 days a week.

🔒 Secure and encrypted payments: Our payments use professional secure SSL encryption provided by our banking partner Stripe to protect your information 100%.