Kimelou self-vacuuming clipper

305,00 kr Regular price 609,00 kr
Color - WHITE
QUESTIONS / ANSWERS

Any questions?

Do you have any questions? Our customer service is at your disposal and will answer you as soon as possible.

Do not hesitate to contact us at contact@kimelou.com .


Here are the questions you often ask us:

I have not received any response from you despite several emails and reminders.

We systematically commit to providing you with a response within 12 hours. If you have ever contacted us and you do not get any response from us, then it is possible that our response has been filtered by your email or is in spam. Remember to check your spam, or to send us a new message directly to contact@kimelou .com.

When will I receive my order?

Orders are generally shipped from our warehouses within 3 business days.

It then takes between 10 and 14 working days for your item to arrive at your home.

During busy periods, it may take up to 6 days before shipping. Our packages are sent by La Poste, we do not work with relay points.


My order is not complete

Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.

Some packages may take a little longer than this.

Contact us at contact@kimelou.com to report an item not received.

Can I cancel or change my order?

We process the orders you place quickly.

For this reason, please send us an email promptly to request the cancellation or modification of your order at contact@kimelou.com

If your order has been processed, we will therefore not be able to modify your order.


The item I received is broken/defective?

Despite our careful selection of trusted carriers, your package may arrive damaged.

In this case or in the case of a design defect, contact us at contact@kimelou.com with the following details:

  1. Your order number
  1. Description of the problem (wrong/defective item, ...)
  1. A photo or a video

We will proceed with the exchange according to our exchange policy .


What payment methods do you accept?

We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.


Is my information secure?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


YOUR BEST ALLY FOR SILENT, GENTLE AND SAFE HAIRCUTS


Thanks to its low-vibration motor (48 dB), this clipper offers you a quiet experience , ideal for not disturbing your baby while cutting. The blades are specially designed for the sensitive skin of little ones, with a ceramic moving blade and a stainless steel fixed blade with rounded corners. This way, you can cut your baby's hair without any risk of injury or pulling.

TIME SAVING AND CLEANLINESS

Our clipper is equipped with a practical compartment that collects the cut hair , preventing it from falling into your baby's eyes. The compartment is removable and easily washable, for impeccable hygiene with each use.


COMPLETE EQUIPMENT


The package includes everything you need for successful haircuts. In addition to the hair clipper, you will receive three guide combs for different cutting lengths, a protective cape to keep hair at bay, a small bottle of lubricating oil for the blades, a brush for cleaning the machine and a convenient USB cable for recharging it.

PRACTICAL AND WATERPROOF

With its IPX7 waterproof protection, our Kimelou clipper allows you to safely cut your baby's hair in the shower. In addition, the blades can be submerged for easy cleaning. Please note that it is best to avoid submerging the motor part under water.
Give your baby quiet, safe and convenient haircuts with our Quiet Baby Hair Clipper.
Trust our quality product to take care of your child's hair with ease.

OUR GUARANTEES

📦 Tracked Home Delivery: Your Order is processed and within 48 hours with continuous tracking from our team. You can track your order in the "Track My Order" Menu.

💰 100% Satisfaction or Money Back Guarantee 30 days: If the product does not suit you: we will refund 100% of your order upon simple request.

✉️ 24/7 Customer Support: Our teams are available to help you and answer all your questions within 24 hours, 7 days a week.

🔒 Secure and encrypted payments: Our payments use professional secure SSL encryption provided by our banking partner Stripe to protect your information 100%.