Bear Bed Bumper | Cute Anti-Collision Cushion
Any questions?
Do you have any questions? Our customer service is at your disposal and will answer you as soon as possible.
Do not hesitate to contact us at contact@kimelou.com .
Here are the questions you often ask us:
I have not received any response from you despite several emails and reminders.
We systematically commit to providing you with a response within 12 hours. If you have ever contacted us and you do not get any response from us, then it is possible that our response has been filtered by your email or is in spam. Remember to check your spam, or to send us a new message directly to contact@kimelou .com.
When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days.
It then takes between 10 and 14 working days for your item to arrive at your home.
During busy periods, it may take up to 6 days before shipping. Our packages are sent by La Poste, we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Some packages may take a little longer than this.
Contact us at contact@kimelou.com to report an item not received.
Can I cancel or change my order?
We process the orders you place quickly.
For this reason, please send us an email promptly to request the cancellation or modification of your order at contact@kimelou.com
If your order has been processed, we will therefore not be able to modify your order.
The item I received is broken/defective?
Despite our careful selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@kimelou.com with the following details:
- Your order number
- Description of the problem (wrong/defective item, ...)
- A photo or a video
We will proceed with the exchange according to our exchange policy .
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
GIVE YOUR BABY COZY SECURITY!
The Bear Bed Bumper is the ideal accessory to ensure the comfort and safety of your little one. Designed to fit perfectly to the baby's bed , this protector provides a soft barrier between your child and the hard surfaces of the wooden or metal bed.
A COMFORTABLE BED BUMPER
It's not just a crib bumper, it's a cuddly protection for your baby. The soft material is gentle on their sensitive skin, and the adorable teddy bear pattern will add a touch of tenderness to their surroundings. Plus, it's machine washable and offers easy care for parents.
IDEAL FOR ABSORBING SHOCKS AGAINST BARS
Our collection of baby crib bumpers goes beyond simple protection. These versatile pads can be used to cover cribs or playpens , providing a soft surface for play or rest. Made with high-quality materials, they fit perfectly into your baby's crib for constant safety.
A SOFT AND PRACTICAL DECORATION
In addition to protection, our bed bumpers add an adorable touch to your child's room.
Give your baby the cozy comfort he deserves with our Bear Bed Bumper. It's much more than an accessory, it's a softness that will bring him security and tenderness at every moment.
Features :
ATTENTION, FOR BABY'S SAFETY, POSITION THE COT BUMPER 10 CM ABOVE THE MATTRESS, AS SHOWN IN THE PHOTOS.
OUR GUARANTEES
📦 Tracked Home Delivery: Your Order is processed and within 48 hours with continuous tracking from our team. You can track your order in the "Track My Order" Menu.
💰 100% Satisfaction or Money Back Guarantee 30 days: If the product does not suit you: we will refund 100% of your order upon simple request.
✉️ 24/7 Customer Support: Our teams are available to help you and answer all your questions within 24 hours, 7 days a week.
🔒 Secure and encrypted payments: Our payments use professional secure SSL encryption provided by our banking partner Stripe to protect your information 100%.