Bib & Tray Kit | BABY EATING
Any questions?
Do you have any questions? Our customer service is at your disposal and will answer you as soon as possible.
Do not hesitate to contact us at contact@kimelou.com .
Here are the questions you often ask us:
I have not received any response from you despite several emails and reminders.
We systematically commit to providing you with a response within 12 hours. If you have ever contacted us and you do not get any response from us, then it is possible that our response has been filtered by your email or is in spam. Remember to check your spam, or to send us a new message directly to contact@kimelou .com.
When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days.
It then takes between 10 and 14 working days for your item to arrive at your home.
During busy periods, it may take up to 6 days before shipping. Our packages are sent by La Poste, we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Some packages may take a little longer than this.
Contact us at contact@kimelou.com to report an item not received.
Can I cancel or change my order?
We process the orders you place quickly.
For this reason, please send us an email promptly to request the cancellation or modification of your order at contact@kimelou.com
If your order has been processed, we will therefore not be able to modify your order.
The item I received is broken/defective?
Despite our careful selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@kimelou.com with the following details:
- Your order number
- Description of the problem (wrong/defective item, ...)
- A photo or a video
We will proceed with the exchange according to our exchange policy .
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
ARE YOU TIRED OF SPENDING HOURS CLEANING UP BEHIND YOUR CHILD?
Our iconic BabyEating™ fully protects baby, the high chair and even the floor from mealtime messes or splashes.
The BabyEating™ is easy to set up and clean , meaning you can say goodbye to hours of cleaning up your baby’s mealtime mess. It’s also lightweight and easy to carry, making it the perfect companion for family outings.
Our system Unique bib and tray design eliminates gap between baby and high chair and offer a large food grade surface for baby to explore and discover their food. Wider than the baby's arm length , the BabyEating™ with rim stops food and toys from falling to the floor. It cuts cleaning time in half and lets you see exactly what was eaten – everything stays in the tray!
In addition, our BabyEating™ is available in a variety of adorable colors and patterns, allowing you to choose the one that best suits your style and personality.
Don't let your baby's meals make a mess on your floor or high chair anymore.
Order our BabyEating™ now and enjoy stress-free, mess-free family meals.
OUR GUARANTEES
📦 Tracked Home Delivery: Your Order is processed and within 48 hours with continuous tracking from our team. You can track your order in the "Track My Order" Menu.
💰 100% Satisfaction or Money Back Guarantee 30 days: If the product does not suit you: we will refund 100% of your order upon simple request.
✉️ 24/7 Customer Support: Our teams are available to help you and answer all your questions within 24 hours, 7 days a week.
🔒 Secure and encrypted payments: Our payments use professional secure SSL encryption provided by our banking partner Stripe to protect your information 100%.